Some decisions are made in response to business events. While DecisionsFirst does not model business events in detail, it does allow you to document your business events so you can cross-reference your decisions. For BigCo relevant events include Return Arrives at Warehouse and Bug Fix Issued. Let’s go ahead and create these two events. (Click on this link for a short video demonstration of creating events and other Business Context objects.)
To create an event you can check out the guidance here or just log in and use the New Event button on the home page.
To create the first Event, enter the name “Return Arrives at Warehouse” and the description “The warehouse logs the arrival of a new return and this prompts various activities.#support #tutorial” Save and close. Repeat this to create the other with “Bug Fix Issued” as the name and “When development fix a problem with a product they issue a bug fixed event #support #tutorial” as the description. Save and close both events.
Tip: While some events always trigger the same response – kicking off a process for instance as Return Arrive at Warehouse likely triggers Process Return for BigCo – some require a decision to be made.
Reviewing these events for BigCo it is clear we are missing a decision – Determine which customers should be notified of a bug fix. Go ahead and add this decision using New Decision button in the Create New toolbar. Save and close the Decision editing tab.
On the home page you should see the event “Bug fix Issued” in your recent activity list. Click on it to reopen the event. Use the Jump menu on the left to go to the associations section and you will see an empty list of decisions. To add the link to the new decision, type “bug” into the search box at top right and hit return. You should see the new decision in the list of results. Click and drag this to the association list to associate this event with the decision. Check out this guidance on Object Editing for more details.
Save and close the new decision. If you like you can add this decision to the Support Decisions diagram and specify its dependencies too. Open the Support Decisions diagram and Search for "notified". Drag and drop the decision onto the diagram. Now use the search to find the Input Data and Knowledge Sources shown below and add requirements to fully specify how you would make this new decision. You should end up with something that looks like this:
Close the diagram.
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