Support

Updates and Issues

  • New Version #148 December 10, 2017

    Build #148 was put into production on December 10, 2017 and has a number of enhancements as well as some small...

    Dec 10, 2017 10:46AM PST
  • Important Update for Firefox Users

    Firefox from v52 requires the extended support release (ESR) to run Silverlight. You can download the Firefox ...

    May 27, 2017 09:10AM PDT
  • Supported Browsers

    Please be sure to use a supported web browser and that Microsoft Silverlight plugin for your browser is instal...

    Mar 02, 2018 10:29AM PST
  • Known Issues

    Updated August 8, 2017 Firefox from v52 requires the extended support release (ESR) to run Silverlight. See...

    Dec 15, 2017 04:36PM PST
  • Tutorial Videos Now on YouTube

    The DecisionsFirst Modeler Tutorial videos are now also available on our YouTube channel. Go to https://www....

    Jun 18, 2016 08:45PM PDT
  • Customer API key is not provided Message

    If you are the main user on the DecisionsFirst Modeler account, and have not yet created an API key, you may s...

    Apr 18, 2016 11:38AM PDT
  • Important Update for Chrome and Windows 10 Users

    The Google Chrome browser (from version 45) no longer supports Microsoft Silverlight. DecisionsFirst Modeler u...

    Feb 06, 2016 10:11AM PST
  • Troubleshooting Word, Print & Bulk Create

    API Key If you are the main user on an account, you will need to generate an API key to activate import and ex...

    Dec 29, 2016 02:22PM PST
  • Troubleshooting for Silverlight on Mac/Safari

    Safari is recommended on MacOS. Please make sure the Silverlight plug-in is up to date, see http://www.microso...

    Nov 16, 2016 10:32AM PST
  • Browser keeps asking to install Silverlight

    If you have installed Microsoft Silverlight but your browser keeps returning to the install page, this is usua...

    May 27, 2017 09:05AM PDT

Contact Us

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