Support

Updates and Issues

  • New Version Update September 2018

    New Version 156 September, 2018 Build 156 was put into production September 10th, 2018. New allowed answ...

    Sep 11, 2018 04:56AM PDT
  • Important Update for Firefox Users

    As of the end of August 2018, Firefox no longer supports any version that supports the Silverlight plugin. You...

    Sep 25, 2018 02:57PM PDT
  • Supported Browsers

    Please be sure to use a supported web browser and that Microsoft Silverlight plugin for your browser is instal...

    Sep 25, 2018 03:02PM PDT
  • Known Issues

    Updated September 13, 2018 Google Chrome and Firefox Browsers No Longer Support Microsoft Silverlight Th...

    Sep 25, 2018 03:01PM PDT
  • Tutorial Videos Now on YouTube

    The DecisionsFirst Modeler Tutorial videos are now also available on our YouTube channel. Go to https://www....

    Jun 18, 2016 08:45PM PDT
  • Important Update for Chrome and Windows 10 Users

    The Google Chrome browser (from version 45) no longer supports Microsoft Silverlight. DecisionsFirst Modeler u...

    Sep 25, 2018 03:01PM PDT
  • Troubleshooting Word, Print & Bulk Create

    API Key If you are the main user on an account, you will need to generate an API key to activate import and ex...

    Dec 29, 2016 02:22PM PST
  • Troubleshooting for Silverlight on Mac/Safari

    Safari is recommended on MacOS. Please make sure the Silverlight plug-in is up to date, see http://www.microso...

    Nov 16, 2016 10:32AM PST
  • Browser keeps asking to install Silverlight

    If you have installed Microsoft Silverlight but your browser keeps returning to the install page, this is usua...

    Sep 25, 2018 03:00PM PDT
  • Application Won't Load - Blank Screen

    When logging into DecisionsFirst Modeler and you are not able to load the login page (the page is blank). This...

    Feb 06, 2018 02:08PM PST

Contact Us

support@decisionsfirst.com
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