Support

Updates and Issues

  • New Version Update May 2018

    New Version 153 May, 2018 Build 153 was put into production May 25th, 2018. Reader on Safari The Reader bu...

    May 27, 2018 03:38PM PDT
  • Important Update for Firefox Users

    Firefox from v52 requires the extended support release (ESR) to run Silverlight. You can download the Firefox ...

    May 27, 2017 09:10AM PDT
  • Supported Browsers

    Please be sure to use a supported web browser and that Microsoft Silverlight plugin for your browser is instal...

    Mar 02, 2018 10:29AM PST
  • Known Issues

    Updated April 24, 2018 Firefox from v52 requires the extended support release (ESR) to run Silverlight. See...

    Apr 24, 2018 01:24PM PDT
  • Tutorial Videos Now on YouTube

    The DecisionsFirst Modeler Tutorial videos are now also available on our YouTube channel. Go to https://www....

    Jun 18, 2016 08:45PM PDT
  • Important Update for Chrome and Windows 10 Users

    The Google Chrome browser (from version 45) no longer supports Microsoft Silverlight. DecisionsFirst Modeler u...

    Feb 06, 2016 10:11AM PST
  • Troubleshooting Word, Print & Bulk Create

    API Key If you are the main user on an account, you will need to generate an API key to activate import and ex...

    Dec 29, 2016 02:22PM PST
  • Troubleshooting for Silverlight on Mac/Safari

    Safari is recommended on MacOS. Please make sure the Silverlight plug-in is up to date, see http://www.microso...

    Nov 16, 2016 10:32AM PST
  • Browser keeps asking to install Silverlight

    If you have installed Microsoft Silverlight but your browser keeps returning to the install page, this is usua...

    May 27, 2017 09:05AM PDT
  • Application Won't Load - Blank Screen

    When logging into DecisionsFirst Modeler and you are not able to load the login page (the page is blank). This...

    Feb 06, 2018 02:08PM PST

Contact Us

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