All organizations have existing information systems. These systems run their website, support their staff, handle stock, orders, billing and more. While DecisionsFirst does not model these systems in detail, it does allow you to document them so you can cross-reference your decisions, showing which decisions must be made in the context of which systems. For BigCo relevant systems include CRM Application, Website, Billing System and Support Web Portal.
To create a system manually you can check out the guidance here or just log in and use the System button on the Create menu.
|CRM Application||The core system used in the call center #tutorial|
|Website||The main company website #tutorial|
|Billing System||The legacy billing system for products and services #tutorial|
|Support Web Portal||The registered customer only portal for support issues #support #tutorial|
Once you have all four created, return to the home page and search for the CRM Application system and open it. In the Decisions section, search for "offer" and all matching decisions to show that it must be possible to deliver the selected offer through the CRM application. Repeat this process to similarly link the Website and the Support Web Portal systems to the Select Marketing Offer decision to show that all these channels will need to support the decision.
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