9 - Creating Processes

Many, perhaps even most, decisions are made in the context of business processes. While DecisionsFirst does not model business processes in detail, it does allow you to document your business processes so you can cross-reference your decisions. For BigCo relevant processes include Process Order, Handle Support Issue, Process Return and Handle Billing Inquiry. Let’s go ahead and create these four processes. (Click on this link for a short video demonstration of creating processes and other Business Context objects.)

To create a process you can check out the guidance here or just log in and use the New Process button    on the home page.

To create the first Business Process, enter the name “Process Order” and the description “Receive and process an order for a new product or service. #tutorial” Save and close.

You can either repeat this three times to create the others or save the attached ProcessLoad.csv file and then use the Bulk Create menu item in the application toolbar (see here for more on the Bulk Create feature) to create all three of them. Many organizations beginning with DecisionsFirst Modeler have an existing set of processes defined so it is common to import them using Bulk Create. The attached example files show you the right format.

Shortcut: Next you will be creating events, systems and organizations To do a Bulk Create of the other three processes as well as the Events, Systems and Organizations in the next lessons, use the attached file Tutorial Objects_Step_8.csv.

Handle Support IssueDocument, investigate and resolve a support issue #support #tutorial
Process ReturnAccept a return, match it to an order and handle re-stocking #support #tutorial
Handle Billing InquiryDeal with a billing inquiry received through any channel #support #tutorial

TIP: Because decisions are really important to processes it is worth checking your decision list again once you have a set of processes. Are there decisions you should add to your list because they are required to support your business processes?

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